American English · B1 · Unit 12
Getting it sorted
Getting it fixed
By the end you can
- Explain a problem and agree on a solution
- Write an email of complaint
- Understand an official reply
Words and phrases
| American English | Meaning | Example |
|---|---|---|
| there's been a mistake | something is wrong | I think there's been a mistake on my bill. |
| I was charged twice | I paid two times for the same thing | I was charged twice for the same visit. |
| could you look into it? | could you check and find out? | Could you look into it, please? |
| a reference number | a number for your case | Can I have a reference number for this call? |
| put me on hold | made me wait on the phone | They put me on hold for forty minutes. |
| transfer you | connect you to another person on the phone | Let me transfer you to billing. |
| it should be resolved | it should be fixed | It should be resolved in five to seven business days. |
| in writing | on paper or by email | Can I get that in writing? |
| straighten it out | fix a confusing problem | It took three calls to straighten it out. |
Then talk it through
A phone call to get a wrong medical bill corrected. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.