American English · B1 · Unit 7
Making a complaint
Making a complaint
By the end you can
- Complain politely and say what you want done
- Insist when nothing happens
- Understand an answer to a complaint
Words and phrases
| American English | Meaning | Example |
|---|---|---|
| I'd like to make a complaint | I want to complain formally | I'd like to make a complaint about my room. |
| I'm not happy with | I'm not satisfied with | I'm not happy with the service here. |
| this isn't acceptable | this is not OK | I'm sorry, but this isn't acceptable. |
| I'd like you to | I want you to (to say what you want done) | I'd like you to move me to another room tonight. |
| I've already asked twice | I asked two times before (and nothing happened) | I've already asked twice, and nothing has changed. |
| could I speak to the manager? | I want to talk to the person in charge | Could I speak to the manager, please? |
| I understand, but | a polite way to insist | I understand, but I paid for a quiet room. |
| get my money back | receive back what I paid | I'd like to get my money back for the second night. |
| the front desk | the reception desk in a hotel | I called the front desk at midnight. |
| I'd appreciate it if | please (very polite) | I'd appreciate it if you could fix this today. |
| make up for it | do something good to repair a problem | What are you going to do to make up for it? |
| compensation | money or something else you get because of a problem | We'd like to offer you some compensation. |
Then talk it through
Complaining at a hotel's front desk about a noisy room. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.