Chinese · B1 · Unit 12
Getting it sorted
把问题解决好
By the end you can
- Explain a problem and agree on a solution
- Write an email of complaint
- Understand an official reply
Words and phrases
| Chinese | Meaning | Example |
|---|---|---|
| 账单 | (zhàngdān) bill | 这个月的电话费账单不对。 |
| 多收了 | (duō shōu le) overcharged | 你们多收了我一百块。 |
| 搞错了 | (gǎocuò le) got it wrong | 肯定是哪里搞错了，我上个月根本没用这个服务。 |
| 核实 | (héshí) check, verify (formal) | 我们核实一下，再给您回电话。 |
| 更正 | (gēngzhèng) correct (formal) | 请把账单上的金额更正一下。 |
| 客服 | (kèfú) customer service | 我打了三次客服电话才找到人。 |
| 工作日 | (gōngzuòrì) working day | 钱会在三个工作日内退回您的账户。 |
| 到账 | (dàozhàng) arrive (in your account) | 钱什么时候能到账？ |
| 给您添麻烦了 | (gěi nín tiān máfan le) sorry for the trouble (said by staff) | 非常抱歉，给您添麻烦了。 |
| 总算 | (zǒngsuàn) at last (after a lot of trouble) | 折腾了一个星期，这件事总算解决了。 |
Then talk it through
A phone call to get a wrong bill corrected. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.