Chinese · B1 · Unit 7
Making a complaint
投诉
By the end you can
- Complain politely and say what you want done
- Insist when nothing happens
- Understand an answer to a complaint
Words and phrases
| Chinese | Meaning | Example |
|---|---|---|
| 投诉 | (tóusù) make a complaint | 我要投诉，隔壁吵了一晚上。 |
| 隔音 | (géyīn) soundproofing (隔音不好: thin walls) | 这个房间隔音太差了，我一晚上没睡着。 |
| 能不能给我换个房间？ | (néng bu néng gěi wǒ huàn ge fángjiān?) can you give me another room? | 这里太吵了，能不能给我换个房间？ |
| 解决 | (jiějué) solve, sort out | 希望你们今天就把问题解决。 |
| 这不合理 | (zhè bù hélǐ) this isn't reasonable | 钱照收，空调却不能用，这不合理。 |
| 我已经说过好几次了 | (wǒ yǐjīng shuōguo hǎo jǐ cì le) I've already told you several times | 我已经说过好几次了，热水还是没有。 |
| 叫你们经理来 | (jiào nǐmen jīnglǐ lái) get your manager | 你做不了主的话，叫你们经理来。 |
| 给个说法 | (gěi ge shuōfǎ) give an explanation and put it right (colloquial) | 这件事你们总得给个说法吧。 |
| 态度 | (tàidù) attitude (服务态度: the way staff treat you) | 前台的服务态度太差了。 |
| 退款 | (tuìkuǎn) refund (more formal than 退钱) | 三天以后，退款终于到了。 |
| 赔偿 | (péicháng) compensation; compensate | 行李箱摔坏了，航空公司应该赔偿。 |
| 抱歉 | (bàoqiàn) sorry (formal; staff say 非常抱歉) | 非常抱歉，我们马上为您处理。 |
Then talk it through
Complaining at a hotel reception about a noisy room. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.