British English · B1 · Unit 12
Getting it sorted
Getting it sorted
By the end you can
- Explain a problem and agree on a solution
- Write an email of complaint
- Understand an official reply
Words and phrases
| British English | Meaning | Example |
|---|---|---|
| I'm calling about | the reason for my call is | Hello, I'm calling about my electricity bill. |
| there's been a mistake | something is wrong | I think there's been a mistake on my bill. |
| I've been charged twice | I paid two times for one thing | I've been charged twice for the same month. |
| could you put it right? | could you correct it? | Could you put it right, please? |
| a reference number | a number for your case or your account | Do you have a reference number? |
| I'll hold | I'll wait on the phone | That's fine, I'll hold. |
| I was told | someone said to me | I was told someone would ring me back. |
| in writing | on paper or by email | Can I have that in writing? |
| call back | phone again later | Can I call back later? |
| that's sorted | the problem is solved (informal British) | Great, that's sorted then. Thanks! |
Then talk it through
A phone call to get a wrong bill corrected. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.