British English · B1 · Unit 7
Making a complaint
Making a complaint
By the end you can
- Complain politely and say what you want done
- Insist when nothing happens
- Understand an answer to a complaint
Words and phrases
| British English | Meaning | Example |
|---|---|---|
| I'd like to make a complaint | I want to complain (formal) | I'd like to make a complaint about my room. |
| I'm not happy with | I'm not satisfied with | I'm not happy with the noise from the bar. |
| it's not good enough | it's not acceptable (British) | I've been waiting an hour. It's not good enough. |
| could I move to another room? | could I change rooms? | Could I move to another room, please? |
| I'd like to speak to the manager | I want to talk to the person in charge | In that case, I'd like to speak to the manager. |
| this is the second time | it has happened twice now | This is the second time I've had to ask. |
| I insist | I say firmly that I want this | I'm sorry, but I insist on a quiet room. |
| what are you going to do about it? | how will you fix it? | So what are you going to do about it? |
| sort it out | deal with it and fix it (informal British) | Can you sort it out tonight, please? |
| I expect | I think I have a right to | I expect a refund for the first night. |
| compensation | money or something given because of a problem or loss | Are we entitled to any compensation? |
| take it further | complain to someone higher up or more official | If nothing happens, I'll take it further. |
Then talk it through
Complaining at a hotel reception about a noisy room. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.