Indonesian · B1 · Unit 12
Getting it sorted
Masalah beres
By the end you can
- Explain a problem and agree on a solution
- Write an email of complaint
- Understand an official reply
Words and phrases
| Indonesian | Meaning | Example |
|---|---|---|
| beres | sorted, done | Masalahnya sudah beres. |
| ada kesalahan | there's a mistake | Sepertinya ada kesalahan di tagihan saya. |
| saya sudah membayar | I've already paid | Saya sudah membayar tagihan ini bulan lalu. |
| bukti pembayaran | proof of payment | Ini bukti pembayarannya. |
| mohon dikoreksi | please correct it | Mohon dikoreksi tagihannya. |
| bagaimana solusinya? | what's the solution? | Lalu bagaimana solusinya? |
| nomor pelanggan | a customer number | Nomor pelanggan saya 1234 5678. |
| jalan tengah | a compromise, middle ground | Kita cari jalan tengah saja. |
| segera | soon, promptly, at once | Kami akan segera memprosesnya. |
| layanan pelanggan | customer service | Saya menelepon layanan pelanggan PLN. |
| keluhan | a complaint | Keluhan Anda sudah kami terima. |
| sudah ditindaklanjuti | has been followed up | Laporan Anda sudah ditindaklanjuti. |
Then talk it through
A phone call to get a wrong bill corrected. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.