Māori · B1 · Unit 7
Making a complaint
Te tuku amuamu
By the end you can
- Complain politely and say what you want done
- Insist when nothing happens
- Understand an answer to a complaint
Words and phrases
| Māori | Meaning | Example |
|---|---|---|
| kei te tuku amuamu ahau | I'm making a complaint | Kei te tuku amuamu ahau mō taku rūma. |
| kāore e pai ana | it's not acceptable, not good enough | Kāore e pai ana tēnei rūma. |
| he rūma kē | a different room | Ka taea e koe te hoatu he rūma kē ki a au? |
| utu whakahoki | a refund | Kei te tono au i tētahi utu whakahoki. |
| kei te pīrangi au ki te kōrero ki | I'd like to speak to | Kei te pīrangi au ki te kōrero ki te kaiwhakahaere. |
| kua toru kē ngā wā | three times already | Kua toru kē ngā wā i waea atu ai au. |
| kāore anō kia whakatikaina | still hasn't been fixed | Kua rua wiki, ā, kāore anō kia whakatikaina te pūwhakamahana. |
| ka aha koutou? | what will you do (about it)? (koutou: you, three or more) | Kua roa au e tatari ana. Ka aha koutou? |
| ka nui te pōuri | we're very sorry (an apology) | Ka nui te pōuri mō te raruraru. |
| ratonga | a service | He kino rawa te ratonga i tēnei hōtēra. |
| i tūmanako ahau | I expected, I'd hoped | I tūmanako ahau ki tētahi rūma mārie. |
| utu paremata | compensation | Me utu paremata mai rātou. |
Then talk it through
Complaining at a hotel reception about a noisy room. In the app you have this conversation out loud or typed, with the unit's goals to tick off and corrections at the end.